Terms and Conditions
Please read carefully.
The following terms and conditions explicitly detail the terms in which the customer (you) agrees upon purchasing items from Richard Kenneth LTD trading / Chatleys (the company). No other terms or representations shall form part of these conditions unless agreed in writing between you and the Company. These terms and conditions do not affect your statutory rights.
Purchasing from us
Ordering at Chatleys Menswear is fast and secure – to place an order, simply follow the steps which are presented to you online.
Sagepay ensures that your payment is handled in an easy, safe and secure manner. After every transaction you make is completed you will receive a confirmation email with reference number relating to your order. Please keep this safe in case you have a query.
Your card will be debited on completion of checkout. We accept Switch, Delta, Visa, MasterCard, Solo and Visa Electron. We do not accept American Express or Diners Club.
All of the items that can be found on this website are available for you to purchase by simply placing an order with the company. The company has the right to refuse orders and no contract will exist between you and the company unless the company accepts your order via email and despatches the items to you.
All items are subject to availability. If the company does not supply the items that you have ordered for any reason, the company will not charge you for these items, and will instead refund any money which has already paid for the items in question. The company will not be held responsible for compensating you for any other losses which you may suffer if the company does not supply the items.
We try to dispatch your item(s) to you within three working days (not including UK Bank Holidays) from the date the order was placed. Any delays that occur during transit are not a result of the company in some cases. The company will not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of the items.
If you have not received the items within 28 days you may contact the company by email quoting your reference number and then proceed to cancel that order. The company will refund any money paid out to you in relation to that order.
We do not send out part deliveries, we only send out complete orders.
Pricing, your right to cancel & return
The prices for the items are as indicated on the website and these prices include applicable sales tax and duty. The cost of any order must be paid in full upfront by the customer (you) using a debit or credit card to the company.
While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and have already paid for the goods you will receive a full refund.
Due to circumstances beyond our control, prices may have to be altered up or down. If for this and any other reason the items are not acceptable, the company must be notified in writing within seven working days and the item may be returned for a full refund on your debit or credit card. The item must be returned within seven working days of the cancellation with the original documentation and packaging, as well as being in new condition.
This does not affect your statutory rights.
The company’s liability in respect of any defective items is limited to their replacement and their cost of return.
The company will not be held liable for the loss in transit of any returned items. We advise you to ensure the items are adequately insured during any return journey. We would also advise you to use a courier or special delivery post if you are unable to deliver the items personally.
It is the responsibility of the customer (you) to inspect the items upon receipt. The company will not be liable for loss or damage during transit unless you notify the company of the nature of the damage within seven days of the date of delivery.
There will be no refund or exchange for damage caused by accident, neglect or misuse. We reserve the right to credit the customer with the value of lost or damaged products at our sole discretion.
Incorrect or unsuitable goods
We hope you will be happy with your goods but we are happy to accept the return of any unused items within 14 days of purchase, provided that they are returned in their original packaging with all labels still attached.
The company will not be held liable for the loss in transit of any returned items. The customer is responsible for appropriately packaging the goods before returning them to us and we advise you to ensure that the items are adequately insured during any return journey. We would also recommend that you use recorded delivery or special delivery post if you are unable to deliver the items personally.
Returns cannot be accepted unless they contain the original order number and documentation to allow us to trace the original transaction.
We expect you to return the item at your own cost and we will ensure we make a refund to you within 30 days of the date of cancellation for items only.
The customer (you) will be held responsible for the items until they reach us. For your own protection we advise you to use a secure delivery service that requires a signature upon delivery. In the event of you wanting to withdraw from your purchases within the seven working days period, any unwanted goods will be refunded (minus postage charges paid) provided they are returned unused and in their original condition. Any part use of a product will incur a deduction from the final refund amount. Refunds will be made to the original payment card within 30 days of receipt.
If you require an alternative item please place a new order on our website.
Information you provide will remain private and will be stored on our secure database. However, information may be used by www.chatleys.co.uk to improve your shopping experience, enabling us to handle your order, deliver products, process payments and alert you to promotional offers. We may store information about you using cookies, which are files sent by us to your computer or other device which will then enable us to access when you visit our site at some point in the future. The cookies we use help improve your usability while using our website, as they enable us to save your bag for later, track the opening of our email and track the type device used to shop, etc.
If you want to delete cookies already on your computer please refer to your file management software located in the file/directory that stores cookies. For further information about controlling or deleting cookies please refer to www.aboutcookies.org. Please note that deleting our cookies or disabling future cookies may affect your shopping experience and you may find you are unable to access certain areas or features of our site.
Using personal information
1.1 Personal information submitted to us through the Chatley's website will be used for the purposes specified in this policy or on the relevant pages of the website.
1.2 We may use your personal information to:
(a) Administer our website and business;
(b) Personalise our website for you;
(c) Enable your use of the services available on our website;
(d) Send you goods purchased through our website;
(e) Supply to you services purchased through our website;
(f) Send statements, invoices and payment reminders to you, and collect payments from you;
(g) Send you non-marketing commercial communications;
(h) Send you email notifications that you have specifically requested;
(i) Send you our email newsletter, if you have requested it (you can inform us at any time if you no longer require the newsletter);
(j) Send you marketing communications relating to our business which we think may be of interest to you, by post or by email or similar technology (you can inform us at any time if you no longer require marketing communications);
(k) Deal with enquiries and complaints made by or about you relating to our website;
(l) Keep our website secure and prevent fraud;
(m) Verify compliance with the terms and conditions governing the use of our website (including monitoring private messages sent through our website private messaging service);
1.3 If you submit personal information for publication on our website, we will publish and otherwise use that information in accordance with the licence you grant to us.
1.4 Your privacy settings can be used to limit the publication of your information on our website, and can be adjusted using privacy controls on the website.
1.5 We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
1.6 All our website financial transactions are handled through our payment services provider. We will share information with our payment services provider only to the extent necessary for the purposes of processing payments you make via the Chatley's website, refunding such payments and dealing with complaints and queries relating to such payments and refunds.