Delivery

General Information

If you live in the UK and have placed an order with Chatleys using our online website, then why not take advantage of our free delivery service when you spend £50 or more?

Any orders which you make will try and be dispatched within three working days (not including UK Bank Holidays) from the date the order was placed. If any delays occur during transit then this may not be a fault of Chatleys, but rather the courier service. Chatleys will not be responsible for any losses, damages, costs, charges or expenses caused by any delay in the delivery of the items.

If you have not received the items within 28 days then you may contact the company by email where you can then quote your reference number and then proceed to cancel that order. The company will refund any money paid out to you in relation to that order.

We do not send out part deliveries, we only send out complete orders.

Shipping

Here at Chatleys we are able to accommodate any purchases you make and deliver to all destinations throughout the UK and internationally. Below you will find all the information you need with regards to deliveries, with details including: price, due date, delivery options and relevance.

All deliveries over £4.50 will require a signature upon receipt

UK deliveries

Free (on orders of £50 or over)

1st Class Recorded / Interlink Express / UPS / Parcel Force

All orders that are equal to the price of £50 or over will require a signature upon receipt of your parcel.

Please allow up to 3-5 working days for delivery.

(If the orders you have placed weigh in excess of 1KG or you have multiple large items, we will use Interlink Express, UPS or Parcel Force for these deliveries.)

£1.99

Royal Mail

Please allow for up to 3-5 working days for delivery.

This option is available on orders below £10.

£4.50

1st Class Recorded / Interlink Express / UPS / Parcel Force

On orders where the total value costs between £10 and £49.99 will require a signature upon receipt of your parcel.

Please allow up to 3-5 working days for delivery.

(If the orders you have placed weigh in excess of 1KG or you have multiple large items, we will use Interlink Express, UPS or Parcel Force for these deliveries.)

£5.99

Express Delivery

All orders taken before 3pm between Mon-Thurs will be dispatched the same day for next day delivery. Orders taken on Friday will be dispatched same day for Monday delivery. Orders taken on Saturday and Sunday will be dispatched Monday for Tuesday delivery. Bank Holiday orders will be dispatched Tuesday for Wednesday delivery.

International deliveries

£3.99

Guernsey / Jersey

All orders placed must be signed for.

£11.99

Belgium / Denmark / France / Germany / Ireland / Luxembourg / Netherlands

All international orders must be signed for.

£14.99

Austria / Bulgaria / Greece / Italy / Portugal / Spain

All international orders must be signed for.

£POA

Czech Republic / Finland / Gibraltar / Hungary / Iceland /Indonesia / Liechtenstein / Malta / Norway / Poland / San Marino / Slovakia / Slovenia / Sweden / Switzerland

All international orders must be signed for.

£14.99

USA

All international orders must be signed for.

£19.99

Australia

All international orders must be signed for.

Returns

If for any reason you are unhappy with your items and wish to return them you must do so within 14 days of arrival in order to get a full refund. All items must be returned in new condition with all packaging and tags included. We only refund post charges on faulty items or products that have been damaged during shipping. We advise that all returns are sent using a traceable method in order to insure yourself in the event it becomes lost or damaged in transit.